Monday, July 27, 2009

Rant #1 – Customer Complaints

Why is it when people complain about something they always say:

“Well, I never complain. Really. I never do, it’s just… (insert annoying comment here).”
Um, then why’d you start now? Yeah. I don’t believe you.


“I have decades of service experience. I’ve even run my own company, so I KNOW what good service is.”
Good for you. Now get on with it.


“In this economy, you’d think (insert annoying company name here) would want to keep LOYAL customers like me.”
Uh huh. This is usually the person who spent the least.

Please, people. Saying these things won’t make your case any stronger. All they do is aggravate the person on the other end of the line who is essentially trying to help you. Stop complaining already and no, you’re not getting a free (insert annoying company product here).

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